Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customersupport@fabledlook.com. Please note that returns will need to be sent to the following address: Czech Goods s.r.o., Maďarská 1454/6, Ostrava 708 00, Czechia
If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is at your own cost, unless the item arrived defective or damaged, or you received the wrong item. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customersupport@fabledlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you withdraw from the purchase, we will refund the price of the item including the standard shipping cost (if you chose a more expensive shipping method, we refund only the standard rate). The cost of sending the item back to us is borne by you.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@fabledlook.com.
If you’re looking to return or exchange your order for whatever reason, we're here to help! For products damaged from transport or defective from manufacturing we offer full refund or sending a replacement product within 30 days of receiving your order. If you simply change your mind, you can return your product at your own cost for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging
- Returned items must have no visible signs of use
To initiate a return or exchange, please complete the following steps:
- Email us at customersupport@fabledlook.com with your order number and the products you wish to return or exchange
- Wait for our confirmation and return instructions
- Send the items back to us at your own cost with a carrier of your choice (we recommend a tracked service)
- Let us know once the items have been sent
Additional Information:
- Once we receive and inspect the product, we issue a refund (or send a replacement package) within 10 business days
- Email contact customersupport@fabledlook.com